Microsoft Enterprise Support - Without the Microsoft Price Tag

Trusted by 50+ Fortune 500 Companies

Enterprise Support You Actually Trust

100% U.S.-based engineers

Save 30–50% vs Unified Support

20% Faster resolutions (outcomes-focused support model)

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Trusted By

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The Proven Microsoft Unified Support Replacement

The ONLY Microsoft Support Specialist 100% Dedicated to Unified Support Replacement

Meet your support team

We’ll match you with a Technical Account Manager with deep Microsoft expertise to review your needs.

Seamless transition

We set up your support portal access and will ingest open support tickets right away.

Go live in days

Your trial starts fast—so does the resolution to your Microsoft issues.

Why Enterprises Choose US Cloud

Cost savings. Full stack support. Unlimited escalations.

30–50% cost savings guaranteed

Full stack support - reactive and proactive

Microsoft escalations when needed

Reinvest the savings to innovate now and drive growth faster.

Your entire Microsoft portfolio is covered 24/7/365 worldwide.

No additional fees for unlimited Cloud or On-premise escalations to MSFT.

Real Results from Real Clients

“We went through a vendor comparison and selected US Cloud based on cost, SLAs, and knowledge. They’ve exceeded our expectations.”

IT Ops, Global Retailer

“Within an hour, US Cloud responded with, I want to say, four engineers. They brought the right guys to the call—the cavalry. That was unlike anything I had experienced with Microsoft in my eight years of being with Premier, so I was like… we made the right choice.”

Director of IT

Financial Services

“US Cloud gives us faster, more affordable Microsoft support. We’re not just a ticket number anymore—we’re a priority.”

CIO

US-Based Healthcare Organization

FAQ

Who is US Cloud?

US Cloud is the ONLY Gartner-recognized Microsoft Support Specialist 100% dedicated to providing a comprehensive, comparable and affordable alternative to Microsoft Premier & Unified Support. (See July 2025 Gartner Market Guide for Independent third-party Support for IBM, Oracle, SAP, and Microsoft).
Can US Cloud really support your company?

For almost a decade now, US Cloud has blazed the trail as the first third-party support partner capable of fully replacing Microsoft Premier or Unified Support. Today, US Cloud is still the only pure Microsoft support specialist in the global market. We have a fully developed, proven model that has supplanted Microsoft support for 50+ of the Fortune 500 and over 750+ enterprises including complex multi-nationals across all major industries globally.
Can I get expedited access to Microsoft in an emergency?

US Cloud resolves the vast majority of break-fix tickets in-house. But when an issue needs Microsoft, we escalate through Microsoft Premier Support for Partners– the highest level of Microsoft support in the Microsoft Partner Network ecosystem.

Whether it’s a high-severity case that needs rapid response or low-severity issue that requires their involvement, US Cloud successfully escalates tickets to Microsoft every single day.
What about cloud products? Don't you need tenant access?

Bugs, cloud tenant access, extreme edge cases – these are support issues that must involve Microsoft to be resolved. Period. US Cloud resolves cloud tickets (O365, Azure, etc.) over 77% of the time with no escalation . The majority are issues that do not need code or tenant access. For those issues that do need Microsoft involvement, we escalate tickets via Microsoft Premier Support for Partners through our proprietary network of elite MSFT partners.
How do US Cloud engineers compare to Microsoft's?

Even if Microsoft wasn’t shipping most of your support overseas to third-party vendors, our highly experienced engineers can compete at the highest level. We employ 100% domestic, US-based senior MSFT-certified engineers (L2-L4, TAMs and DSEs) across the entire MSFT stack, always available to assist. We have invested heavily since 2017 in the Microsoft support talent we attract and retain for the benefit of our enterprise clients.